A comprehensive framework for service appropriation: An exploratory study in the health sector

Abstract : The purpose of this communication is to suggest acomprehensive framework for service appropriation. First,we presenta literature review on the concept ofappropriation fromdifferent disciplines,like human and social sciences, information systems and marketing. Then, following an exploratory study in the health sector, we proposea conceptual framework of serviceappropriation. Six dimensions are suggested: psychological ownership, evaluatedknowledege, creation,control,individual adaptation and conscientization. A discussion is finally engaged.
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Communication dans un congrès
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https://hal.umontpellier.fr/hal-02093985
Contributeur : Anthony Herrada <>
Soumis le : mardi 9 avril 2019 - 13:32:22
Dernière modification le : jeudi 6 juin 2019 - 14:41:58

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  • HAL Id : hal-02093985, version 1

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Matthieu Mifsud, Anne-Sophie Cases, Gilles N'Goala. A comprehensive framework for service appropriation: An exploratory study in the health sector. 13th International Research Conference in Service Management, May 2014, La Londe les Maures, France. ⟨hal-02093985⟩

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