“Cultural Intelligence” During ERP Implementation: Insights from a Thai Corporation

Régis Meissonier 1, 2 Emmanuel Houze 1, 2 Liette Lapointe 3
1 MRM - Montpellier Research in Management
2 Institut d'Administration des Entreprises (IAE) - Montpellier
3 McGill University
Abstract : Much attention has been devoted to challenges related to ERP implementation. However, there is a wealth of papers that are focusing on cultural issues related to ERP depending the country they are implemented. The objective of this article is to analyze and to illustrate how project managers achieve ERP implementation whereas users face cultural changes concerning the way new tasks and business processes must be done? It differs from the perspective considering IT adoption as depending primarily on IT characteristics and organizational needs. We posit that ERP acceptance/resistance cannot be reduced to use behaviors taken at face value but that they must be analyzed considering their underlying cultural dimensions. The case study was done at Eastwater, a corporation in charge of water distribution across Thailand and that succeeded into implementing SAP in only one year. The semi-structured interviews done with project managers and consultants of the company reveal how cultural values shared by employees were used as change management vectors, showing for example how the project director used the “Bunkhun” values to legitimate the ERP adoption and force users' acceptance of the ERP. The result can help managers to better deal with observed misfits between organizational values and IT project, so that it does not ultimately become an obstacle to user acceptance.
Type de document :
Article dans une revue
Liste complète des métadonnées
https://hal.umontpellier.fr/hal-02048111
Contributeur : Anthony Herrada <>
Soumis le : lundi 25 février 2019 - 13:45:05
Dernière modification le : vendredi 27 septembre 2019 - 19:00:08

Lien texte intégral

openaccess

Identifiants

Collections

UNIV-MONTPELLIER | UNIV-PERP | AGROPOLIS | GESTION | UNIV-MONTP3

Citation

Régis Meissonier, Emmanuel Houze, Liette Lapointe. “Cultural Intelligence” During ERP Implementation: Insights from a Thai Corporation. International Business Research, Canadian Center of Science and Education, 2014, 7 (12), pp.14-28. ⟨10.5539/ibr.v7n12p14⟩. ⟨hal-02048111⟩

Exporter

BibTeX TEI DC DCterms EndNote

Partager

Métriques

Consultations de la notice

48