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Communication dans un congrès

Patient feedback platform: An understudied free outside-in opportunity for hospitals

Abstract : Little is known about the value created of these disruptive innovative platforms promoting "healthcare transparency" for hospitals that we could call the "Tripadvisors" of Healthcare. Through qualitative interviews with the CEO of one of the patient feedback platform and the content analysis of negative comments of one hospital, our research shows how patients feedback platforms are a passive source of information to outside-in to improve and innovate the care experience of patients. We thus argue that patient feedback platforms are an understudied free outside-in opportunity for hospitals.
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Communication dans un congrès
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https://hal.umontpellier.fr/hal-03672293
Contributeur : Sea Matilda Bez Connectez-vous pour contacter le contributeur
Soumis le : jeudi 19 mai 2022 - 11:38:42
Dernière modification le : jeudi 23 juin 2022 - 10:28:17

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  • HAL Id : hal-03672293, version 1

Citation

Sea Matilda Bez, Irène Georgescu, Saleh Farazi. Patient feedback platform: An understudied free outside-in opportunity for hospitals. World Open Innovation Conference, Dec 2021, Online, Netherlands. ⟨hal-03672293⟩

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